Privacy Policy

This Privacy Policy explains how Hematon Agro Services Ltd collects, uses, stores and protects personal information when you use the Hematon Agricultural Equipment Access Programme, our website, customer account services, payment-verification process and equipment fulfilment services.

This notice is prepared with reference to Zambia's Data Protection Act No. 3 of 2021. It should be read together with the programme Terms & Conditions and any specific notices presented when information is collected.

Depending on how you use the programme, we may collect:

• name, contact details and account information;
• NRC, passport or organisational registration information where required for verification;
• application, product, pricing and payment-plan information;
• proof-of-payment documents and payment references;
• signed Terms & Conditions and other application documents;
• delivery or collection information;
• communications with Hematon regarding your account or application; and
• technical and security information necessary to operate and protect the service.

We may use personal information to:

• register and manage customer accounts;
• review equipment-access applications;
• administer progressive payment plans and verify submitted payments;
• issue receipts, statements and programme notifications;
• coordinate suppliers, purchase orders, delivery and collection;
• verify equipment release and record final handover;
• respond to customer enquiries and support requests;
• maintain programme, financial, security and audit records; and
• meet applicable legal and regulatory obligations.

Personal information is not made available to advertisers. Information may be shared only where reasonably necessary for the programme, such as with authorised Hematon personnel, approved equipment suppliers, delivery or fulfilment partners, technology service providers, or lawful authorities where required by law.

Suppliers should receive only the information required to prepare, verify or release the relevant equipment. Hematon does not intend to give suppliers unrestricted access to customer accounts or the admin system.

The current programme does not require customers to make payment through an integrated online payment gateway. Customers may submit payment details and proof of payment for Hematon Finance to verify.

Payment proofs, transaction references, verification decisions and related records may be retained as part of the customer's financial and programme record.

Hematon uses administrative and technical controls intended to reduce unauthorised access to programme data. Access to administrative functions is role-based, including separate functions for programme, finance, fulfilment, content and super-administrator roles.

No internet-based system can guarantee absolute security. Hematon reviews access controls, account security and document-handling processes as the programme develops.

Personal information is kept for as long as reasonably necessary for the purpose for which it was collected, for programme administration, financial and audit records, dispute handling, security, and applicable legal or regulatory requirements.

Hematon is developing formal retention schedules for different categories of programme records. Records should not be retained indefinitely without a legitimate operational, contractual or legal reason.

Subject to applicable law and any lawful limitations, you may request information about personal data Hematon holds about you, request correction of inaccurate information, object to or request limitation of certain processing, or request deletion where the information is no longer lawfully required.

Requests may require identity verification before Hematon can act on them. Some information may need to be retained where required for financial, contractual, fraud-prevention, audit or legal purposes.

Customers who want their Hematon Equipment Access account deleted can initiate a request through the dedicated account deletion page.

Hematon may update this Privacy Policy as the programme, technology or legal requirements change. The latest published version will appear on this page with its effective date.

For privacy questions or requests, contact Hematon Agro Services Ltd using the official contact details published on this website. Please state that your enquiry concerns privacy or personal data so it can be directed appropriately.

Individuals may also have rights to raise data-protection concerns with Zambia's Office of the Data Protection Commissioner.